Sales Training

About

Sales Assistant Certificate

An essential course for anyone seeking employment in the retail sector, this course will help you understand how to look after customers and make a successful sale.

Learn to assist customers in purchasing goods and services through building a rapport leading to transaction competition and identifying knowledge of shopping motives.

Course Duration: 18 hours (each Unit can be completed individually)

Contact us on 0800 783 729 to book today!

Courses / Training

NZQA Unit Standard 25000, Demonstrate knowledge of security systems and procedures used in a retail or distribution environment, Level 2, 3 credits (4.5 hours) 

  • What is a security system?
  • Types of security systems
  • Threats or potential threats to cash and valuable items
  • Handling cash and valuable items
  • Keeping yourself safe and others safe

NZQA Unit Standard 28295, Demonstrate knowledge of serving customers in a retail environment, Level 2, 5 credits (5.5 hours)

  • Applying personal skills
  • Using selling strategies
  • Understanding customer expectations

NZQA Unit Standard 12003, Demonstrate knowledge of buying and selling processes in a retail or distribution environment, Level 2, 3 credits (8 hours)

  • Factors that affect buying
  • Types of buying principles
  • Advantages and disadvantages of buying to pre-set levels
  • Factors used to set price
  • Impact of discounting
  • Sales process stages, legislative requirements