Sales Assistant Certificate – 15.5 hours (each Unit can be completed individually)

An essential course for anyone seeking employment in the retail sector, this course will help you understand how to look after customers and make a successful sale.

Learn to assist customers in purchasing goods and services through building a rapport leading to transaction competition and identifying knowledge of shopping motives.

Course Covers:

Unit 11938, NZQA Level 2 – Assist Customers to Buy Goods and Services (5 credits)

4.5 hours 

  • Making a sales approach
  • Presenting a positive image
  • Identifying the customers’ needs
  • Providing information to the customer

Unit 25000, NZQA Level 2 – Demonstrate knowledge of security systems and procedures used in a retail or distribution environment (3 credits)

4.5 hours 

  • Physical security systems
  • Electronic security systems
  • Threats or potential threats to cash and valuable items
  • Keeping cash and valuables secure
  • Keeping yourself and others safe

Unit 12003, NZQA Level 2 – Demonstrate knowledge of buying processes in a retail or distribution environment (3 credits)

6.5 hours

  • Factors that affect buying
  • Types of buying principles
  • Advantages and disadvantages of buying to pre-set levels
  • Factors used to set price
  • Impact of discounting
  • Sales process stages, legislative requirements

Contact us on 0800 783 729 to book today!