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Administration

Office Administration

This course will equip you with essential office administration and customer service skills.

Course Summary:

This certificate is a suitable option for those seeking employment in an office environment. You will be required to complete assignment work each week in your own time.

Course covers:

NZQA Unit 122 – Provide general office reception duties

Optimum Course Duration: 4.5 hours

  • The role of the receptionist
  • Becoming a proactive staff member
  • Handling emergencies and responsibility of the employer
  • Communication skills
  • Reception management and office systems

NZQA Unit 56 – Attend to customer enquiries

Optimum Course Duration: 4.5 hours

  • Identifying what constitutes a customer
  • First impressions -Why a positive attitude matters
  • Greeting customers face to face
  • Helping customers with special needs
  • Dealing with customers by phone
  • Handling complaints effectively

NZQA Unit 57 – Provide customer service

Optimum Course Duration: 4.5 hours

  • Caring for customers properly
  • The service chain – what is it and where to you fit in
  • Providing excellent customer service
  • Personal presentation and grooming – why it’s important
  • Defining a customer’s needs
  • Good habits for effective customer service

NZQA Unit 327 – Document business transactions (advanced course)

Optimum Course Duration: 8 hours

  • The document cycle and accounting system
  • Business transaction documents
  • Internal control systems
  • Forms of payment
  • Processing payments

 

Contact us on 0800 783 729 to book today!